Fast delivery across India Pay on delivery available Original products only — nutraceutical compliant Reviewed by a Senior Clinical Nutritionist
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Privacy Policy

Last updated: 15 May 2026 · Applies to all visitors and customers in India

1. Who we are

Newlife Hospital Pharmacy ("we", "us", "our") operates the website https://newlifehospitalpharmacy.in. We are a curated affiliate catalogue of FSSAI-notified nutraceuticals and food-for-special-dietary-use products. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data of users in India, in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as and when its provisions are notified).

2. What personal data we collect

We collect the following categories of personal data:

  • Identification data: your full name and mobile number, which you provide when you submit an order form or contact us.
  • Delivery data: your shipping address, postal code, city, and state, collected at the order-confirmation call stage.
  • Communication data: email content, message body, and call recordings (with notification) when you contact our support team.
  • Technical data: IP address, browser type, device type, operating system, referring URL, pages visited, and timestamps, collected via cookies and server logs.
  • Marketing attribution data: UTM parameters and referrer information used to attribute the marketing source of your visit.

We do not knowingly collect sensitive personal data such as health-condition information, financial account numbers, biometrics, or sexual orientation. If you voluntarily share health-condition information with our nutrition coordinators, we treat it as sensitive data and apply stricter handling.

3. How we use your data

Personal data is processed for the following lawful purposes:

  • Order fulfilment: sharing your name, phone number, and address with the brand's authorised India order-confirmation centre and courier partner.
  • Customer support: responding to your enquiries and resolving issues.
  • Service improvement: aggregated, anonymised analytics on how visitors use the site.
  • Legal compliance: retaining order records as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Goods and Services Tax Act, 2017.
  • Marketing communication: only with your explicit opt-in, sending newsletters and relevant product information. You can opt out at any time.

4. Cookies and similar technologies

We use the following types of cookies:

  • Strictly necessary cookies: enable core functionality such as session management and form submission. These cannot be disabled.
  • Analytics cookies: count visits and analyse aggregate usage patterns. We honour Do-Not-Track signals where technically feasible.
  • Attribution cookies: identify the marketing source of your visit, set with a maximum 30-day expiry.

You can disable cookies through your browser settings. Disabling strictly necessary cookies may break order submission.

5. Who we share your data with

Your personal data is shared only with the following categories of recipients:

  • Authorised brand fulfilment partners: the manufacturer's India order-confirmation centre, who use your name and phone number to call you back, and your address to dispatch the package.
  • Courier and logistics partners: India-licensed couriers (Blue Dart, Delhivery, Ecom Express, India Post, etc.) for last-mile delivery.
  • Payment processors: for online prepaid orders, your data is shared with the payment gateway (Razorpay, PayU, or equivalent) for transaction processing.
  • Statutory and regulatory authorities: when required by law, court order, or regulatory request.

We do not sell your personal data. We do not share your phone number, address, or email with third-party advertisers, data brokers, or social media networks for advertising purposes.

6. Data retention

Order records (name, phone, address, product, payment status) are retained for 7 years from the date of order, as required under the Goods and Services Tax Act, 2017. Marketing attribution data is retained for 90 days. Server logs are retained for 30 days. After the retention period, data is deleted or irreversibly anonymised.

7. Your rights

Subject to applicable Indian data protection law, you have the following rights:

  • Right of access: to obtain a copy of the personal data we hold about you.
  • Right of rectification: to correct inaccurate or incomplete data.
  • Right of erasure: to request deletion of your data, subject to legal retention obligations.
  • Right to withdraw consent: at any time, for processing based on consent.
  • Right to opt out of marketing communication: via the "unsubscribe" link in every marketing email.

To exercise any of these rights, write to our Grievance Officer at support@newlifehospitalpharmacy.in. We respond within 30 days.

8. Data security

We implement reasonable security practices and procedures aligned with ISO/IEC 27001 standards: TLS 1.3 encryption for all data in transit, encryption at rest for stored order records, role-based access controls, periodic security audits, and security awareness training for staff handling personal data. No method of internet transmission is 100% secure — while we strive for industry-standard protection, we cannot guarantee absolute security.

9. Children's privacy

Our products and services are not directed at individuals below 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal data, please contact our Grievance Officer and we will delete the data promptly.

10. Cross-border data transfer

Personal data of Indian users is primarily stored on servers located in India. Some service providers (e.g. cloud infrastructure, email delivery) may process data outside India. In such cases we ensure the service provider is bound by data-protection commitments equivalent to Indian standards.

11. Grievance Officer

In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Section 10 of the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for Newlife Hospital Pharmacy is:

Grievance Officer
Newlife Hospital Pharmacy
Email: support@newlifehospitalpharmacy.in
Address: Clinical Nutrition Wing, New Delhi, Delhi 110001, India
Hours: Mon–Sat, 09:00–19:00 IST

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email (if you have a registered account) and by a prominent notice on this page. The "Last updated" date at the top of this page indicates the latest revision.

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